BUSINESSES / FROM SHOP TO CUSTOMER
Your product.
To the end customer.
We provide delivery services for furniture, appliance and other retailers. We collect prepared orders, contact recipients and deliver according to the arrangements agreed with you.
Handled responsibly.
01 / AFTER THE SALE
From your shop.
To your customer’s door.
The product is sold. Next, collection needs coordinating, the recipient needs contacting and the goods need handing over as agreed.
Prepared order
We collect the goods from the agreed location and fulfil the next part of the order according to your process.
Informed recipient
Within the approved process, we agree how to contact the recipient, when to deliver and how to hand over the goods.
Consistent process
For recurring orders, we use a shared process for transferring data, communicating with recipients and handing over goods.
02 / DELIVERY PROCESS
One order.
A clear process.
We agree delivery tasks and their scope based on the product and your working procedures. Non-standard cases are discussed separately.
- 01
Order details
You provide product, recipient, address, timing and handover details in the agreed format.
- 02
Check and collection
We assess the route, timing, preparation and additional work. The prepared order is collected at the agreed place and time.
- 03
Contact with the recipient
We contact the recipient and arrange delivery using the agreed method and timing.
- 04
Handover
We deliver to the agreed location and record the handover. Additional work is carried out only when confirmed in advance.
New orders from contract business customers follow the same agreed process.
03 / CONTROL AND CONDITIONS
Clear handover.
A visible result.
We record delivery in your system or in GSMtasks. The confirmations and reports you receive are agreed individually.
Confirmation of order handover.
The photos we provide are agreed individually.
Collection and delivery times.
Phone, SMS or email notifications and the scope of reporting are also agreed individually.
04 / IS IT RIGHT FOR YOUR BUSINESS?
When a sale
needs a delivery
The product is already sold, and you need a managed process through to handover.
Discuss delivery- 01The recipient is a private customer
We hand the goods to the recipient at the agreed delivery point.
- 02Coordination matters
The recipient needs contacting and a delivery time window needs agreeing in advance.
- 03Orders recur
A consistent process helps manage recurring orders.
- 04There are additional conditions
We assess carrying upstairs and other additional work in advance.
05 / YOUR FIRST ENQUIRY
Let’s start with
one order
A typical example is enough for an initial assessment. It shows us what other arrangements and data are needed.
Send a business enquiry- 01
Product
What is being delivered, how it is packed, its dimensions and weight.
- 02
Collection
Where and when collection takes place, and who prepares the order for handover.
- 03
Delivery locations
Where goods need to go and how many delivery points there usually are.
- 04
Frequency and volume
Order volumes over a given period and how they change.
- 05
Handover conditions
Communication with the recipient, handover confirmation and any additional work required.
Operational scale / Oversight
Operational scale.
Responsibility at every stage.
completed orders
of deliveries within the agreed time window
responsible team member from collection to delivery
Trusted by
They trust EcoTrip
with their transport
PRACTICAL ADVICE
Worth knowing before booking.
Regular business transport: 6 agreements before you start
Regular transport needs more than a schedule. Six agreements help define the route, responsibilities and day-to-day procedures.
Read article
The last mile is part of your brand
Customers judge more than the product. They remember whether delivery was on time, information was clear and the team treated their home with care.
Read articleNEXT STEP / LAST MILE
Describe a typical order.
We will agree the delivery process.
Describe the typical product, recipient, service area and delivery conditions. We will then specify exactly which tasks we can carry out.