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Book your shipment using the online EcoTrip booking system. For unusual cargo, a large number of items or additional services, start with a short enquiry — we will help you choose the right service.

Provide the sender’s and recipient’s names, full addresses and postcodes, working telephone numbers, the number of packages, their weight and dimensions. For furniture, appliances or other non-standard items, add a photo and tell us about stairs, lifts, restricted vehicle access or anything else we should know.

Read moreSending between Lithuania and the United Kingdom: how to prepare

The booking system provides the price, booking confirmation and shipping label. The exact delivery date is confirmed once the final route has been planned. We usually send the tracking link on Tuesday for shipments collected in Lithuania; on Friday for collections or deliveries in the United Kingdom; and on Wednesday for shipments delivered in Lithuania after arriving from the United Kingdom. If you have not received a confirmation or tracking link, contact our team.

Enter the closest weight estimate you can and make sure you provide the dimensions. We can check the actual weight if necessary, but the final price may be recalculated using the measured figures.

Clearly write the sender’s and recipient’s details, contact telephone numbers and order number from your booking on a white sheet of paper. Attach it securely to the package. The information must remain legible throughout the journey.

LT–UK deliveries usually take 4–6 calendar days. We confirm the exact delivery day after finalising the route, not at the time of booking. Traffic, weather and customs procedures may affect the timeframe.

In Lithuania, we collect UK-bound shipments on Tuesday and Wednesday and depart on Wednesday. In the United Kingdom, we collect and deliver on Friday, Saturday and Sunday. Shipments returning from the UK are delivered in Lithuania on Wednesday and Thursday. Delivery usually takes 4–6 calendar days; the exact date is confirmed after the final route is planned. Check that we serve your collection or delivery address when booking.

We calculate the price by weight and by volume and apply the higher amount — we do not add the two together. Provide the weight and all package dimensions when booking. Examples are available on our pricing page. You will see the exact price when you book your shipment.

Read moreSending between Lithuania and the United Kingdom: how to prepare

Provide an itemised list, quantities, values, weights and the sender’s and recipient’s details. Customs requirements depend on the direction of travel and the cargo; sending as a private individual does not in itself provide an exemption. The customer prepares the documents, or customs broker assistance is arranged in advance. Business shipments require the relevant commercial, customs and transport documents. The sender is responsible for the accuracy of the information.

Yes. By prior agreement, we can act on the buyer’s behalf, collect an item or help arrange payment to the seller. Before buying, send us the product link, price, seller’s location and contact details. We will confirm what we can do and the cost of the agreed services.

Read moreUK shopping address or item collection?

Before buying, check EcoTrip’s current UK receiving address. Once the seller gives you a tracking number, register the purchase in the EcoTrip system. Your full name and tracking number allow us to identify the delivery. Agree storage time, charges and combined delivery of several purchases in advance. Find out more about our UK shopping address.

Read moreUK shopping address or item collection?

Yes. Items from different shops can be collected and sent together, provided we can clearly link them to the same customer and order. Tell us you would like to combine purchases before the goods arrive at the warehouse.

Standard LT–UK collection and delivery takes place at an agreed location with safe vehicle access, such as outside a house or garage. Usually one driver arrives; the shipment must be packed and ready to hand over beside the vehicle. Carrying items upstairs, taking them out of a property and providing additional staff must be agreed separately before booking.

We confirm the timing based on both addresses, the cargo and the planned route. Same-day delivery is not a standard service. Tell us your preferred deadline in the enquiry and our team will check what is possible.

Yes. We transport parcels, pallets, furniture, appliances and other goods throughout Lithuania and between cities. The price and timeframe depend on the route, cargo and any additional work required.

No. EcoTrip does not provide domestic transport solely within the United Kingdom. Our UK services cover parcels, freight and removals between the United Kingdom and Lithuania.

For removals in other European countries, a dedicated vehicle is assigned to the whole order. Send the addresses, an inventory or photographs, your preferred date and access details. We will confirm availability, the team and the total price individually.

Read moreMoving without chaos: 7 decisions before departure

Yes. Provide the pallet’s length, width, height and total weight, together with the collection and delivery addresses. Tell us whether loading equipment is available at both locations. Non-standard or heavy pallets require individual confirmation.

Use strong outer packaging, fill empty spaces and protect the contents against impact and movement. The package must be fully closed and its contents must not put other shipments at risk. Detailed examples are provided in our packing and labelling rules.

Read moreSending between Lithuania and the United Kingdom: how to prepare

Thin film, paper bags, light plastic bags or fabric alone are not suitable outer packaging for items that could be damaged by impact or pressure. Use a strong box, case, pallet or other protection appropriate to the weight of the goods.

Wrap each fragile item separately, keep it away from the walls of the box and fill all empty space. Mark several sides of the package as fragile and indicate which way up it must be kept.

Tighten lids securely, place each container in an additional leakproof bag and use absorbent material inside the box to contain leaks and prevent movement. Before booking, check whether the liquid is permitted for transport.

The general packing rules specify a limit of 500 kg per package and dimensions of up to 4200 × 2000 mm. However, large or heavy cargo always requires separate agreement and must be prepared for safe mechanical loading.

Read moreWhen is a 3.5-tonne vehicle right for the job?

We use 3.5-tonne-class goods vehicles. Cargo can be up to 4.2 m long and 2 m wide; suitability in terms of height and loading is confirmed separately. The load may weigh up to 1.2 tonnes, without exceeding the specific vehicle’s permitted payload. The 3.5-tonne figure refers to the maximum authorised vehicle mass, not the allowable cargo weight.

Read moreWhen is a 3.5-tonne vehicle right for the job?

LT–UK services usually have one driver. Pack your items and have them ready at a location accessible by vehicle. Packing, furniture dismantling or assembly, carrying items upstairs and additional staff must be agreed in advance; these services are not automatically included.

If you need two people, send photos, dimensions and weight of the item, plus details of stairs, lifts and vehicle access. In Klaipėda or along an existing route, two staff members with a vehicle cost EUR 45 per hour, with a minimum charge of EUR 45. In the UK this is not a standard service; availability, staffing and pricing are agreed separately.

In Klaipėda or along an existing route, two staff members with a vehicle cost EUR 45 per hour. The minimum order charge is EUR 45. Travel to a more distant location and additional work are priced separately by agreement. In the UK, a two-person service is not standard; availability and pricing are agreed individually. See our pricing page.

Yes, if this is agreed in advance and the item can be carried safely up the stairs or taken in the lift. Tell us the floor, lift dimensions, narrow doorways and the item’s weight. Very heavy or unusual items may need extra staff or specialist equipment.

Yes. Include the vehicle’s model and condition, collection and delivery addresses and a photo in your enquiry. Loose parts must be secured before collection. We will confirm the preparation and securing requirements after reviewing the order. Find out more on our special transport page.

Provide the instrument’s make and model, approximate weight or dimensions, both addresses, floor numbers, lift dimensions, stair and doorway widths, and photographs. This helps us assess the staff required, access to the instrument and the transport price. Find out more on our special transport page.

Yes, but we confirm individually which items we can remove and how they will be handed on. Tell us what needs removing, the floor, whether there is a lift and whether dismantling is required. Photos help us assess the work more quickly. Find out more on our special transport page.

A part load does not fill the vehicle’s entire cargo space and can travel with other compatible shipments. The price and timing depend on the route, volume, weight and flexibility, so provide the dimensions, addresses and preferred date. Find out more on our special transport page.

Four main factors determine the price: the route, cargo weight and dimensions, the required timing and additional work. Inaccurate booking details, longer waiting times, extra work identified on site or a larger load may change the final amount.

We confirm the total payable and any VAT applicable to your order in the booking system or quotation. LT→UK and UK→LT tariffs are in different currencies and must not be treated as an exchange rate. Business transport is quoted separately.

Current discounts are: 2 shipments — no discount; 3 shipments — 5%; 4 shipments — 10%; 5 or more — 15%. Submit all shipments together for assessment. The discount applicable to your order and the final total are confirmed when you book or contact the team.

The price may change if the actual weight, dimensions, package count, address or scope of work differs from the booking details. Providing photos and accurate measurements from the start helps us give a more precise quotation.

Either the sender or the recipient can pay. As agreed, payment can be made by bank transfer, card, QR code or cash. We confirm when payment is due at the time of ordering. Deferred payment is available only to business customers with a contract; other business customers pay before delivery. We do not currently require a standard booking deposit.

EcoTrip holds carrier’s liability insurance (CMR). This does not automatically insure your cargo for its full value. If you need additional cover, provide the type of cargo and evidence of its value before booking. Availability and terms must be confirmed separately before collection.

We do not accept items prohibited by the transport terms, including weapons, explosives, illegal drugs, cash, alcohol, tobacco, medicines, animals and perishable products. Check the full list in our transport terms. For batteries, liquids or other cargo requiring special care, provide a precise description before booking.

Inspect the packaging and cargo while the courier is still present. Photograph visible damage and record it on the consignment note or in the electronic system used for the delivery. Contact EcoTrip as soon as possible and keep the packaging and all handover documents.

Email us at info@ecotrip.lt and include your order number, a description of what happened, photographs, evidence of the cargo’s value and any notes made at delivery. Deadlines, liability limits and the claims process are set out in our transport terms.

Contact us as early as possible and provide your order number. If you ask us to return cargo that has already been collected, both the original transport and the return journey are normally payable. If the shipment has not yet left Lithuania for the UK, we may consider waiving the return charge individually; this is not automatic. We confirm the arrangements and amount for each order separately. See our transport terms and the specific agreement.

These short FAQ answers are a useful starting point; the full conditions are set out in the transport and packing terms. Please read the transport terms and packing and labelling rules. If anything about your situation is unclear, contact us before handing over the cargo.

Lithuanian time: Monday–Thursday 08:00–19:00, Friday 08:00–22:00, Saturday 10:00–22:00 and Sunday 10:00–15:00. The same customer service hours apply to Lithuanian and UK customers. During these hours, we usually respond within an hour. Transport operations can also take place at night.

Warehousing is available on a limited basis, subject to individual confirmation of the goods, location, duration and price. Cross-docking and container operations are still being planned. A 600 m² warehouse and 60 m² office are being fitted out at the new site at Sandėlių g. 30, Klaipėda. The move is expected in early 2027, but the final opening date has not yet been confirmed.